Terms of Service

1. About NeighborhoodPro

NeighborhoodPro™ is a service marketplace operated by NeighborhoodPro, LLC ("Company," "we," "us," or "our"), connecting independent home service providers ("Providers") with customers seeking home services ("Customers"). NeighborhoodPro acts solely as a marketplace platform and is not itself a provider of home services.

NeighborhoodPro™ is a trademark of NeighborhoodPro, LLC. All rights reserved.

2. Definitions

• "Platform" means the NeighborhoodPro website, web application, mobile application, and all related services.
• "Provider" means an independent contractor registered to offer home services through the Platform.
• "Customer" means any person who books or receives home services through the Platform.
• "Services" means any home service offered, booked, or performed through the Platform.
• "Job" means a specific service booking between a Customer and a Provider.

3. Marketplace Model & Liability Limitations

NeighborhoodPro operates as a two-sided marketplace. We facilitate connections between Customers and Providers but do not employ Providers or directly perform any home services. All Providers are independent contractors, not employees, agents, or partners of NeighborhoodPro.

NeighborhoodPro is not liable for:

• The quality, safety, timeliness, or outcome of any service performed by a Provider
• Property damage, personal injury, or losses resulting from Provider work
• Provider licensing, insurance, or regulatory compliance (though we verify at signup)
• Disputes between Customers and Providers regarding service outcomes
• Acts or omissions of any Provider, including fraud, negligence, or misconduct

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEIGHBORHOODPRO'S TOTAL LIABILITY SHALL NOT EXCEED THE PLATFORM FEES PAID BY YOU IN THE THIRTY (30) DAYS PRECEDING THE CLAIM.

4. Payment Terms & Revenue Split

All payments are processed through the Platform. By booking a Service, you authorize the Platform to charge your payment method for the quoted amount.

Revenue split: For each completed job, 69% of the gross job amount is paid to the Provider and 31% is retained by NeighborhoodPro as a platform fee. This split is disclosed to Providers during signup and is non-negotiable.

Provider earnings are disbursed weekly via ACH or same-day transfer, depending on the Provider's selected payout method. NeighborhoodPro reserves the right to withhold payment pending dispute resolution.

All prices displayed on the Platform are estimates. Final pricing may vary based on on-site assessment. Customers will be notified of any price adjustment before work begins.

5. Provider Responsibilities

Providers agree to:

• Maintain all required licenses, permits, and insurance for services offered
• Arrive at scheduled jobs on time or notify Customers and NeighborhoodPro of delays
• Perform services in a professional, workmanlike manner
• Comply with all applicable federal, state, and local laws and regulations
• Not solicit Customers for off-platform transactions during or after Platform-facilitated jobs
• Maintain accurate profile information, including licensing and insurance status
• Accept background check verification as a condition of Platform participation

6. Customer Responsibilities

Customers agree to:

• Provide accurate information about the scope and location of services requested
• Be available or designate an adult representative to be present during service
• Provide safe and reasonable access to the work area
• Pay all agreed amounts through the Platform
• Not attempt to circumvent the Platform by engaging Providers directly for future work
• Treat Providers with respect and not engage in harassment or abusive behavior

7. Dispute Resolution

NeighborhoodPro offers a structured dispute resolution process for job-related disagreements:

1. Informal Resolution (48 hours): Customers and Providers are encouraged to resolve disputes directly through the Platform messaging system.
2. Platform Mediation (5 business days): If informal resolution fails, either party may submit a dispute to NeighborhoodPro. We will review evidence and issue a determination.
3. Arbitration: Disputes not resolved through Platform mediation shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), applying the laws of the State of Florida.

By using the Platform, you waive your right to participate in class action lawsuits against NeighborhoodPro.

8. Cancellation & Refund Policy

Customer cancellations:

• Cancellation more than 24 hours before scheduled service: Full refund
• Cancellation 2–24 hours before scheduled service: 50% refund
• Cancellation less than 2 hours before scheduled service or no-show: No refund

Provider cancellations: If a Provider cancels within 4 hours of a scheduled job, the Customer receives a full refund plus a $15 service credit toward a future booking.

Service dissatisfaction: If a completed service does not meet the agreed scope, Customers may request a re-service or partial refund within 48 hours of job completion, subject to Platform review.

9. Prohibited Uses

You may not use the Platform to:

• Post false or misleading information about services, qualifications, or reviews
• Engage in fraudulent bookings, fake reviews, or manipulation of the rating system
• Harass, threaten, or discriminate against any Platform user
• Scrape, copy, or redistribute Platform data without written permission
• Use the Platform for any illegal purpose
• Circumvent any Platform security or access controls

10. Intellectual Property

All content on the Platform — including the NeighborhoodPro™ name, logo, software, design, text, and data — is the exclusive property of NeighborhoodPro, LLC and protected by copyright, trademark, and other intellectual property laws. © 2024–2026 NeighborhoodPro, LLC. All Rights Reserved.

NeighborhoodPro™ is a trademark of NeighborhoodPro, LLC. Unauthorized use is prohibited.

Proprietary Technology. The following systems are the exclusive proprietary technology of NeighborhoodPro, LLC, protected under applicable copyright, trade secret, and patent laws (including any pending patent applications):

• The NeighborhoodPro Pricing Engine — including all pricing algorithms, base rate tables, geographic multipliers, surge pricing logic, competitor benchmark calculations, and quote generation methodology
• The Dispatch Algorithm — including provider matching logic, auto-dispatch sequencing, job routing, and acceptance timeout workflows
• The GPS Tracking System — including real-time provider location broadcasting, customer-side live map experience, ETA calculation methodology, and all associated server-sent event infrastructure
• All original content, code, designs, UI/UX patterns, and proprietary workflows on the Platform

Prohibited Acts. You may not, directly or indirectly: (a) reproduce, copy, duplicate, sell, resell, or exploit any portion of the Platform without express written permission; (b) reverse-engineer, decompile, disassemble, or attempt to derive source code from any part of the Platform; (c) create derivative works based on any proprietary Platform feature; (d) use automated means to scrape, index, or harvest Platform content or data; or (e) frame, mirror, or republish any Platform page or component without authorization.

User Content License. By submitting content to the Platform (reviews, photos, descriptions), you grant NeighborhoodPro a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, and distribute that content in connection with Platform operations and marketing.

DMCA / Copyright Infringement. NeighborhoodPro respects intellectual property rights. If you believe any content on the Platform infringes your copyright, submit a written notice to our designated agent containing: (1) identification of the copyrighted work claimed to be infringed; (2) identification of the infringing material with sufficient detail for us to locate it; (3) your contact information; (4) a statement that you have a good-faith belief that use of the material is not authorized; (5) a statement under penalty of perjury that the information in your notice is accurate and you are the copyright owner or authorized to act on their behalf; and (6) your physical or electronic signature. Send DMCA notices to: legal@neighborhoodpro.org. Repeat infringers will have their accounts terminated.

11. Termination

NeighborhoodPro may suspend or terminate your account at any time, with or without notice, for violation of these Terms or any conduct we deem harmful to the Platform community. Termination does not relieve you of payment obligations for completed services.

12. Modifications to Terms

We may update these Terms at any time. We will notify registered users of material changes via email or in-platform notice at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any legal action not subject to arbitration shall be brought exclusively in the courts of Florida.

14. Contact

For legal notices or questions about these Terms:

NeighborhoodPro, LLC
Legal Department
Email: legal@neighborhoodpro.org