Your privacy matters. This Privacy Policy explains how NeighborhoodPro, LLC collects, uses, shares, and protects your personal information when you use the NeighborhoodPro™ platform. We comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.
1. Who We Are
NeighborhoodPro, LLC ("NeighborhoodPro," "we," "us," or "our") operates the NeighborhoodPro™ home services marketplace. We are the data controller for personal information collected through our Platform.
Contact us: privacy@neighborhoodpro.org
2. Information We Collect
We collect several categories of personal information:
2.1 Account Information
- Name, email address, phone number
- Profile photo (Providers)
- Password (hashed — we never store plaintext passwords)
2.2 Location & GPS Data
We collect precise geolocation data in the following scenarios:
- Providers: Real-time GPS tracking during active jobs. This data is shared with the assigned Customer to enable live tracking. We retain location history for 90 days for dispute resolution purposes.
- Customers: Service address entered during booking. We may request device location to show nearby providers, with your permission.
- Purpose: Dispatch optimization, live job tracking, fraud prevention (GPS spoofing detection), service area verification.
2.3 Payment Data
Payment card and banking information is collected and processed by our third-party payment processor (Stripe, Inc.). NeighborhoodPro does not store full card numbers or bank account numbers. We retain:
- Last 4 digits of payment cards (for display purposes)
- Transaction IDs and amounts
- Payout routing metadata (for Provider disbursements)
2.4 Photo Uploads
Customers and Providers may upload photos related to jobs (pre-service condition, completed work, damages). These photos:
- Are stored securely in our cloud storage system
- Are shared between the Customer and Provider involved in the Job
- May be reviewed by NeighborhoodPro staff in dispute resolution
- Are retained for 2 years post-job for legal and dispute purposes
2.5 Provider Verification Data
- Government-issued ID (for background check verification)
- Driver's license number (encrypted at rest using AES-256)
- Social Security Number — last 4 digits only (encrypted at rest)
- Business license and insurance certificates
- Background check results (processed by third-party screening services)
2.6 Device & Technical Data (Admin Panel)
Our administrative interface uses device fingerprinting technology to detect unauthorized access, bot activity, and fraud. This includes:
- IP address, browser type and version, operating system
- Device hardware fingerprint (screen resolution, GPU, fonts)
- Session tokens and authentication events
- User behavior patterns (for anomaly detection)
This data is used exclusively for security purposes and is not sold or shared with third parties for marketing.
2.7 Communications
- Messages sent through the Platform's in-app messaging system
- Customer service communications
- Reviews and ratings submitted
3. How We Use Your Information
| Purpose | Data Used | Legal Basis |
|---|
| Provide and operate the marketplace | Account info, location, payment | Contract performance |
| Real-time job tracking | GPS/geolocation data | Contract performance, consent |
| Payment processing & Provider payouts | Payment data, bank info | Contract performance |
| Identity verification & background checks | ID documents, SSN (partial) | Legal obligation, legitimate interest |
| Fraud prevention & security | Device fingerprint, IP, behavioral data | Legitimate interest |
| Dispute resolution | Photos, messages, job records, GPS logs | Legitimate interest, legal obligation |
| Customer support | Account info, job history | Contract performance |
| Platform analytics & improvement | Aggregated, anonymized usage data | Legitimate interest |
| Legal compliance | Any required data | Legal obligation |
| Marketing communications | Email, name | Consent (opt-in only) |
4. How We Share Your Information
We do not sell your personal information. We share data only as follows:
- Between Customers and Providers: Name, contact information, and GPS location are shared to facilitate job completion.
- Payment processors: Stripe, Inc. processes all payments. Their privacy policy applies to payment data.
- Background check providers: Provider verification data is shared with licensed background screening companies.
- Cloud infrastructure: Data is stored on servers hosted by AWS/Render. These providers process data under our direction.
- Legal requirements: We may disclose data to comply with court orders, law enforcement requests, or to protect our legal rights.
- Business transfers: In connection with a merger, acquisition, or sale of assets, data may be transferred to the successor entity.
5. Geolocation Data — Detailed Notice
The NeighborhoodPro Platform relies heavily on location data:
- Provider tracking: Active GPS tracking begins when a Provider accepts a job and ends when the job is marked complete. Providers can disable background tracking when not on an active job via app settings.
- Opt-out: Customers can disable location sharing in device settings, but this may limit platform functionality (provider proximity, live tracking).
- Retention: Location data is retained for 90 days post-job, then aggregated/anonymized. Dispute-related location data may be retained for up to 3 years.
6. Data Security
We implement industry-standard security measures including:
- AES-256 encryption for sensitive data at rest (SSN, driver's license, OAuth tokens)
- TLS 1.3 encryption for all data in transit
- Device fingerprinting and anomaly detection on admin interfaces
- Bcrypt password hashing
- Regular security audits
- Access controls limiting internal data access to authorized personnel
No system is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
7. Your Rights (CCPA & GDPR)
Depending on your location, you may have the following rights:
- Right to Know: Request information about the personal data we hold about you
- Right to Access: Obtain a copy of your personal data
- Right to Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Right to Correction: Request correction of inaccurate data
- Right to Opt-Out: Opt out of marketing communications at any time
- Right to Portability: Receive your data in a portable format (GDPR)
- Right to Object: Object to certain processing activities (GDPR)
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights (CCPA)
To exercise your rights, contact: privacy@neighborhoodpro.org. We will respond within 45 days (CCPA) or 30 days (GDPR).
8. California Residents (CCPA)
California residents have specific rights under the CCPA. In the past 12 months, we have collected the categories of information described in Section 2. We do not sell personal information. California residents may submit privacy requests via the contact above or via our toll-free request: privacy@neighborhoodpro.org.
9. Children's Privacy
The Platform is not directed to children under 18. We do not knowingly collect personal information from minors. If we discover we have collected data from a child under 18, we will delete it promptly.
10. Data Retention
- Account data: Retained for the duration of your account plus 3 years
- Job records: 7 years (for tax and legal compliance)
- GPS/location data: 90 days active, then anonymized
- Photo uploads: 2 years post-job
- Background check data: Per applicable law (typically 7 years)
- Device fingerprint/security logs: 1 year
11. International Transfers
Our servers are located in the United States. If you access the Platform from outside the U.S., your data will be transferred to and processed in the U.S. By using the Platform, you consent to this transfer.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-platform notice. Continued use of the Platform after the effective date constitutes acceptance.
13. Contact Us
For privacy questions, requests, or complaints:
NeighborhoodPro, LLC — Privacy Department
Email: privacy@neighborhoodpro.org