Effective Date: April 1, 2026 • Last Updated: April 16, 2026
Please read these Terms carefully. By accessing or using the NeighborhoodPro™ platform, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.
NeighborhoodPro™ is a service marketplace operated by Charles Duncan, d/b/a NeighborhoodPro ("Company," "we," "us," or "our"), connecting independent home service providers ("Providers") with customers seeking home services ("Customers"). NeighborhoodPro acts solely as a marketplace platform and is not itself a provider of home services.
NeighborhoodPro™ is a trademark of Charles Duncan, d/b/a NeighborhoodPro. All rights reserved.
NeighborhoodPro operates as a two-sided marketplace. We facilitate connections between Customers and Providers but do not employ Providers or directly perform any home services. All Providers are independent contractors, not employees, agents, or partners of NeighborhoodPro.
NeighborhoodPro is not liable for:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEIGHBORHOODPRO'S TOTAL LIABILITY SHALL NOT EXCEED THE PLATFORM FEES PAID BY YOU IN THE THIRTY (30) DAYS PRECEDING THE CLAIM.
All payments are processed through the Platform. By booking a Service, you authorize the Platform to charge your payment method for the quoted amount.
Revenue split: For each completed job, 69% of the gross job amount is paid to the Provider and 31% is retained by NeighborhoodPro as a platform fee. This split is disclosed to Providers during signup and is non-negotiable.
Provider earnings are disbursed weekly via ACH or same-day transfer, depending on the Provider's selected payout method. NeighborhoodPro reserves the right to withhold payment pending dispute resolution.
All prices displayed on the Platform are estimates. Final pricing may vary based on on-site assessment. Customers will be notified of any price adjustment before work begins.
Providers agree to:
Customers agree to:
NeighborhoodPro offers a structured dispute resolution process for job-related disagreements:
By using the Platform, you waive your right to participate in class action lawsuits against NeighborhoodPro.
Customer cancellations:
Provider cancellations: If a Provider cancels within 4 hours of a scheduled job, the Customer receives a full refund plus a $15 service credit toward a future booking.
Service dissatisfaction: If a completed service does not meet the agreed scope, Customers may request a re-service or partial refund within 48 hours of job completion, subject to Platform review.
You may not use the Platform to:
All content on the Platform — including the NeighborhoodPro™ name, logo, software, design, text, and data — is the exclusive property of Charles Duncan, d/b/a NeighborhoodPro and protected by copyright, trademark, and other intellectual property laws. © 2026 NeighborhoodPro™ DBA Charles Duncan.
NeighborhoodPro™ is a trademark of Charles Duncan, d/b/a NeighborhoodPro. Unauthorized use is prohibited.
Proprietary Technology. The following systems are the exclusive proprietary technology of Charles Duncan, d/b/a NeighborhoodPro, protected under applicable copyright, trade secret, and patent laws (including any pending patent applications):
Prohibited Acts. You may not, directly or indirectly: (a) reproduce, copy, duplicate, sell, resell, or exploit any portion of the Platform without express written permission; (b) reverse-engineer, decompile, disassemble, or attempt to derive source code from any part of the Platform; (c) create derivative works based on any proprietary Platform feature; (d) use automated means to scrape, index, or harvest Platform content or data; or (e) frame, mirror, or republish any Platform page or component without authorization.
User Content License. By submitting content to the Platform (reviews, photos, descriptions), you grant NeighborhoodPro a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, and distribute that content in connection with Platform operations and marketing.
DMCA / Copyright Infringement. NeighborhoodPro respects intellectual property rights. If you believe any content on the Platform infringes your copyright, submit a written notice to our designated agent containing: (1) identification of the copyrighted work claimed to be infringed; (2) identification of the infringing material with sufficient detail for us to locate it; (3) your contact information; (4) a statement that you have a good-faith belief that use of the material is not authorized; (5) a statement under penalty of perjury that the information in your notice is accurate and you are the copyright owner or authorized to act on their behalf; and (6) your physical or electronic signature. Send DMCA notices to: legal@neighborhoodpro.org. Repeat infringers will have their accounts terminated.
NeighborhoodPro may suspend or terminate your account at any time, with or without notice, for violation of these Terms or any conduct we deem harmful to the Platform community. Termination does not relieve you of payment obligations for completed services.
We may update these Terms at any time. We will notify registered users of material changes via email or in-platform notice at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. To the extent any dispute is not subject to mandatory arbitration under Section 14, any legal action shall be brought exclusively in the state or federal courts located in the State of Florida, and you hereby consent to the personal jurisdiction of those courts.
Florida Consumer Laws. To the extent Florida law provides greater consumer protections than the terms of this Agreement, those Florida law protections shall apply.
Plain English: If you have a dispute with us, you must try to work it out first. If that fails, the dispute goes to a private arbitrator — not a court. You give up your right to sue us in court or be part of a class action lawsuit.
Agreement to Arbitrate. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any Services — including disputes about the validity, enforceability, or scope of this arbitration provision — shall be resolved exclusively by binding individual arbitration. This Agreement to arbitrate is governed by the Federal Arbitration Act.
Arbitration Process.
CLASS ACTION WAIVER. YOU AND NEIGHBORHOODPRO EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASS, CONSOLIDATED, OR REPRESENTATIVE BASIS. ARBITRATION SHALL BE CONDUCTED ONLY AS AN INDIVIDUAL CLAIM. This waiver is essential to the parties' agreement; if it is found to be unenforceable, the entire arbitration agreement shall be void as to that claim.
JURY TRIAL WAIVER. BY AGREEING TO THESE TERMS, YOU WAIVE YOUR CONSTITUTIONAL RIGHT TO A JURY TRIAL.
Exceptions to Arbitration. The following disputes are not subject to mandatory arbitration: (a) claims for injunctive or other equitable relief to prevent unauthorized use of the Platform; (b) small claims court actions that qualify under applicable rules; (c) disputes that applicable law expressly prohibits from being resolved through arbitration.
Statute of Limitations. Any claim arising from use of the Platform or these Terms must be brought within one (1) year of the date the cause of action arose, or it is permanently waived. This applies to all claims including warranty-related claims after a claim denial.
NeighborhoodPro offers optional paid warranty coverage (Pro Shield and Total Protection) that customers may add to eligible jobs at checkout. The warranty is a service contract between the customer and NeighborhoodPro — it is not a manufacturer's warranty, insurance policy, or bond.
The warranty covers labor costs only. It does not cover materials. If a covered issue arises, the warranty entitles the customer to have the original provider (or a replacement provider) return to fix the workmanship defect. The warranty does not entitle the customer to replacement of materials, products, or components.
Example: A customer pays $2,000 for a roofing job and adds a $99 Total Protection warranty. A leak develops. The warranty covers the labor cost for the provider to return and fix the leak. The warranty does not mean the entire roof is replaced at no cost. If the provider's fix requires new materials, the cost of those materials is the customer's responsibility.
Maximum claim value shall never exceed the original job cost, regardless of warranty tier.
NeighborhoodPro is not liable for any consequential, incidental, indirect, punitive, or secondary damages beyond the labor costs of remediation — including but not limited to water damage, property loss, lost income, or interior damage resulting from exterior workmanship defects.
Warranties are non-transferable. Coverage applies only to the original customer and job address.
The warranty does not cover any damage caused by Acts of God, natural disasters, or extreme weather events, including but not limited to:
Weather Verification. For all exterior service warranty claims, NeighborhoodPro automatically retrieves historical weather data from third-party meteorological sources for the job location, covering the period from job completion through the claim date. If severe weather events are detected, the claim will be routed for administrative review or automatically denied, and the customer will receive a detailed weather report with specific dates and measurements citing the applicable exclusion.
Customers whose claims are denied under this exclusion are encouraged to file a claim with their homeowner's or renter's insurance, which typically covers natural disaster damage.
The warranty does not cover:
To file a valid warranty claim, customers must provide:
Claims submitted without adequate evidence may not be processed. NeighborhoodPro reserves the right to require an independent inspection (at the customer's expense) if the evidence is inconclusive. No evidence = no claim processed.
The warranty is immediately and permanently voided if:
NeighborhoodPro employs pattern analysis to flag suspicious claim activity, including repeat claims across multiple jobs. Filing a false, exaggerated, or fraudulent warranty claim will result in:
By submitting a claim, you certify under penalty of perjury that all information provided is true and accurate to the best of your knowledge.
What gets refunded: If a valid, covered claim cannot be resolved, NeighborhoodPro will refund the warranty fee only — not the job cost.
Example: A $2,000 roofing job with a $99 warranty → customer receives a $99 refund. The $2,000 job cost is not refunded.
Refund triggers (any one of the following):
No refund on: denied claims (Act of God, fraud, exclusions, negligence, voided warranties). Refunds are processed to the original payment method via Stripe within 5–10 business days. NeighborhoodPro may offer service credit as an alternative at the customer's election.
Customer-facing guarantee: "100% warranty fee refund if we can't resolve your covered claim."
If NeighborhoodPro pays a warranty claim on your behalf, NeighborhoodPro shall be subrogated to any rights you have against the provider or any third party responsible for the covered loss. You agree to cooperate with NeighborhoodPro in any subrogation action, including providing documentation and testimony. You agree to indemnify and hold harmless NeighborhoodPro from any claims, damages, or expenses arising from your misuse of the warranty program.
By purchasing a warranty, you consent to these terms. Your consent — including the timestamp, IP address, and version of these terms in effect at the time of purchase — is stored in our systems. Denial communications will cite the specific section number applicable to any denial decision.
NeighborhoodPro reserves the right to modify these warranty terms at any time with 30 days' written notice to warranty holders. Modifications do not apply retroactively to warranties already purchased.
If any provision of these warranty terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
For legal notices or questions about these Terms:
Charles Duncan, d/b/a NeighborhoodPro
Legal Department
Email: legal@neighborhoodpro.org